The day before yesterday, i talked to a cousin that was having problems with his dvd drive. Windows didn’t show it in explorer and in device manager there was this error: Device Cannot Start (Code 10).
Then, i remembered having to face this problem more than once before. I offered my help as usual and the problem was solved. I thought of posting about it just in case someone needs a quick fix for it.
This problem can have many possible causes. The most common ones are that programs for burning or ripping, like Nero, AnyDVD and others sometimes left drivers installed when they are removed.
The first solution is to re-install the program. About a year ago, AnyDVD caused this, so re-installing it would solve the problem, same with some old versions of Nero. Try this to see if a program you installed/uninstalled was the cause.
The other solution involves deleting two registry entries and restarting your computer. It works for XP and Vista.
- Open the Windows Registry Editor. Type regedit in the Run box of the Start Menu.
- Navigate to this path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. - Go to File and choose Export. Then select Selected Branch and save this in case you run into a problem. You will be able to restore these values if something goes wrong.
- Right click these two entries and delete them. UpperFilters and LowerFilters. If you only have one of them there, don’t worry, delete it.
- Restart you computer. You should be able to see and use your CD-DVD drive again.
In case deleting the key causes you more trouble or conflicts, double click the file you saved and restart Windows. The entries will be restored as they were before deleting them.
