In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Tying: Brussels wants to know if Microsoft is putting pressure on manufacturers

Microsoft is currently the subject of an investigation by the European Commission concerning the integration of Internet Explorer in Windows to get the most out of your internet. Following the complaint of Opera, publisher of the eponymous browser, Brussels is trying to determine whether the practices of Microsoft harm competition.

To offer more freedom to users in their choice of browser, the European Commission intends in particular to ask the manufacturers to offer multiple applications.

Microsoft might try to influence manufacturers and Microsoft Intenet Explorer 8 : Flooded with complaints

According to Bloomberg, the manufacturers have received a questionnaire of nine questions on, inter alia, the Mariners to take into account and how to offer users the freedom of choice.

This choice could be made from a screen with several browsers in the market. The software would be preloaded on the PC or downloaded from a link on the selection screen.

But the question of the method is not the only interest the European Commission. In its questionnaire, it also contains three other questions intended to highlight potential pressure on Microsoft to PC manufacturers.

The European executive wants to find out if the publisher has contacted vendors to influence their position on how to propose several browsers on their computers. Questionnaires should be returned by Friday 12 June.

For Internet Browser support and fix you can visit Microsoft Support Available with Microsoft Certified Professionals.

Related News and Articles

• Internet Explorer 8 Launched

• Is Your Internet Speed Slow? Then Increase It

• Internet Optimization Services: Increase your Internet Speed Fast

Forrester: Microsoft Office in no danger from competitors

Microsoft Office is still the most prevalent productivity suite among enterprise customers, but 2010 could see more adoption of competitive suites as companies ponder their next investments in this area, according to a report by Forrester Research.

Eighty percent of enterprise customers are still using some version of Microsoft Office for worker productivity and collaboration, with only 8% using alternatives, which include Sun StarOffice, Google Premier Apps, Lotus Symphony and Zoho, according to the report by Forrester analyst Sheri McLeish. The report polled 152 IT decision makers.

"Basically, the bottom line is Microsoft Office is really quite entrenched in the global large business organization today," she said in an interview today.

Microsoft's technical support is winding down for both Office 2000 and Office 2003, and the roughly 20% of companies that support some version of Office but still have not moved to the current version, Office 2007, will have a decision to make in the coming year, McLeish said.

When the recession hit, companies considered their choices of productivity applications as an area where they could cut corners, she said. In 2010, depending on the economy, companies will likely start to make plans for either upgrading to Office 2010 or choosing an alternative.

Microsoft isn't planning to release Office 2010 until sometime in the first half of next year, giving competitors a chance to gain headway with enterprise customers, she said. "Given they were dragging their feet, coupled with the soured economy, it's time for them to make some choices about the future," McLeish said.

If the economy improves, Office 2010 will be a likely choice for many, she said. However, since companies don't need all of the complex functionality that Office provides, some may choose to transition from Office 2000 or 2003 to a less expensive alternative.

Still, interoperability with Office remains a key factor -- because of its long history, enterprises "won't be able to completely remove Microsoft Office from the business," McLeish said.

Google's recently introduced Wave application, which combines e-mail, IM, blogging, photo management, wikis and document sharing, could possibly become a compelling option, particularly if Google were to tie that functionality into its Google Apps suite, she added.

Vista's gains are down since Microsoft released Windows 7 beta and RC

Windows Vista's market share growth has slowed since Microsoft released public versions of Vista's successor, Windows 7, according to data published 1st June by Web metrics company Net Applications.

For the fourth month in a row, Vista's gains in May were lower than its 12-month average. That stretch coincides with the availability of Windows 7 beta in mid-January, and with the one-and-only "release candidate" issued early last month.

Although Vista has consistently posted increases since it was released -- almost exclusively at the expense of the aging Windows XP -- the size of those gains has fluctuated. During 2008, for example, Vista grew, on average, by 0.9 of a percentage point each month.

In the four full months since Windows 7 was issued to the public, however, Vista's gains have averaged just 0.5 of a point, a little over half as much.

By Net Applications' data, Windows Vista was the operating system used by 24.4% of the machines that connected to one of the 40,000-plus sites it monitors for clients, an increase of 0.45 of a percentage point over the previous month. The months before that, Vista increased 0.48 of a point (April), 0.63 (March) and 0.31 (February).

Windows 7, meanwhile, grabbed 0.42% of the market in May, an increase of 0.18 of a percentage point that translated into a month-to-month growth rate of 75%. The jump was likely caused by the May 4 delivery of the Windows 7 Release Candidate (RC).

Vista's smaller-than-usual gains in 2009 were at times dramatically down from the increases during the same months last year, illustrating the slowing uptake of the two-year-old operating system. February 2009's increase was off by 67% from February 2008, while May 2009's gain was down 36% from the same month last year.

The numbers shouldn't be a surprise. Reviews of Windows 7 have generally been positive, and an April poll claimed that corporate beta testers were four times more likely to be "very satisfied" with the beta than were early users of Windows Vista.

At the same time Vista's growth has slowed, so has the pace of Windows XP's decline, hinting that users are tightening their grip on the old-but-still-loved OS. Last month, for example, Windows XP's share dropped by 0.67 of a percentage point, to 61.5%, a significantly smaller fall-off than either the 12-month average of 0.88 of a percentage point or XP's loss of 0.95 of a percentage point in May 2008.

But not everything associated with Windows 7 was good news last month. While Net Applications noted the near-doubling of the preview's market share during May, analysis of the month's data showed that uptake progressively slowed as the weeks went by.

System Restore Helps

System Restore helps you restore your computer's system files to an earlier point in time. It's a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.

Sometimes, the installation of a program or a driver can cause an unexpected change to your computer or cause Windows to behave unpredictably. Usually, uninstalling the program or driver corrects the problem. If uninstalling does not fix the problem, you can try restoring your computer's system to an earlier date when everything worked correctly.

System Restore uses a feature called System Protection to regularly create and save restore points on your computer. These restore points contain information about registry settings and other system information that Windows uses. You can also create restore points manually.

System Restore is not intended for backing up personal files, so it cannot help you recover a personal file that has been deleted or damaged. You should regularly back up your personal files and important data using a backup program.

System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

To restore the operating system to an earlier point in time, follow these steps:

1. Click Start , type system restore in the Start Search box, and then click System Restore in the Programs list.

If you are prompted for an administrator password or confirmation, type your password or click Continue.

2. In the System Restore dialog box, click Choose a different restore point, and then click Next.

3. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.

4. Click Finish.

The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created.

iYogi Awarded Red Herring Top 100 Global Company

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data back-up, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 computer repair services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.

iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

Tuning System Performance in Vista

If you are facing slow performance by Vista then there are many tasks you can perform on it. These include:

o Quickly remove programs you never use
o Should be in limit how many programs load at startup.
o At same time Running fewer programs
o Turning off visual effects
o Restarting regularly
o Regularly checking for viruses and spyware
o Checking your computer’s speed
o Disable all that services you don’t need

To know about more this please read that article: " http://www.ehow.com/how_4716654_clean-up-disk-errors-xp.html"

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems,Computer Support ,Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

Bolster Small Business Services by Delivering Server Support

NEW YORK, Sept 17, 2008 -- iYogi, a next generation remote technical support company, announced today the expansion of their small business services to include support for Microsoft Windows 2003 Server, enabling business owners to efficiently maintain their network without maintaining an IT department.

With more than 50,000 customers worldwide, iYogi offers support for more than 72 software applications and peripheral devices and offers specific service packages uniquely geared for small businesses, starting at $119.99 per computer/per year.

"There are currently 2.4 million small businesses in the United States that have server-based LANs," said Merle Sandler, research manager in the SMB program at IDC. "Solving networking -- related problems can be an area of concern for small businesses, which often lack adequate IT resources."

Windows Server 2003 is a multipurpose operating system capable of handling a diverse set of server roles. iYogi provides the following features and support options:

• Active Directory


• Group Policies


• Rights Management


• Network set-up


• File and print server


• Internet based services


• Virtual Private Network


• Rights Management Services


• Terminal server


• Remote Access Services

Customers can select from the following pricing plans, paying a flat rate per incident or purchasing an annual subscription.

Single Incident $ 180
One Year, Unlimited Access To Technical Support $ 1999.99

"iYogi leverages India's 20 years of experience in providing excellent technical support to customers across the globe," said President of iYogi, Vishal Dhar.

"We have expanded our personal off shoring model to deliver an incredible experience at a revolutionary price. Our support services for Microsoft Windows 2003 Server are provided by Microsoft Certified professionals with years of experience supporting Microsoft's products. They have a passion for helping small business and enterprise customers develop the potential of their technology investments."

iYogi's Remote Service for Windows 2003 Server along with all of iYogi's services is available to customers in the United States, Canada and United Kingdom. With a resolution rate of 86% and customer satisfaction rating of 93%, iYogi provides customers with an inexpensive and consistent option for their technical support needs.

ABOUT iYOGI

Headquartered in Gurgaon, India with offices in New York, NY, iYogi provides personalized computer support for small business and home office users. iYogi offers 24/7 phone and online assistance for technologies we use every day and supports products from a wide range of vendors. Utilizing proprietary technology, iMantra, and a superior Microsoft certified team, iYogi delivers higher resolution benchmarks and service levels than competing services. For more information and a detailed list of supported technologies.
Visit us at : www.iyogibusiness.com


Contact Details:
Company Name : iYogi Technical Services Pvt Ltd
Address : iYogi Inc.
12, Desbrosses Street, 3rd Floor
New York, NY 10013
Toll Free No. : 1-800-237-3901
Work Number : 1-212-229-0901
Fax Number : 1-888-867-2715
E-Mail : awadhesh.singh@iyogi.net

iYogi Announces Launch of Monitoring and Performance Tool For SMBs.

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tools for small businesses. The new product offers integrated technology solutions to surmount the users’ unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and mana ge their set of servers – 24x7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT support and infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small business with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Rights Management Services for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners
iYogi, a Direct-to-Consumer and Small Business Technical Support Provider, Paves the Way for Personal Offshoring to Become India’s Next Success Story

New York, 24 July, 2008: Personal Offshoring, which is driving the next wave of India’s outsourcing success story, got a huge boost today when iYogi - a remote technical support

provider from India - raised $ 9.5 million in Series B financing from SAP Ventures, a division of SAP AG, Canaan Partners and SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank.

iYogi (www.iyogi.net) delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices.

“Personal Offshoring has created new investment opportunities in India with incredible growth potential,” said Doug Higgins, partner at SAP Ventures. “It is very exciting to see companies like iYogi challenging the traditional enterprise-focused offshore-service delivery model by creating a consumer-focused, direct-to-customer personal offshore model. iYogi is one of the fastest-growing companies in this market segment, and we look forward to working with them to create India’s next success story.”

“Our focus on the customer experience has helped us achieve a 93 percent satisfaction rate across more than 50,000 customers,” said Uday Challu, CEO of iYogi. “We are delighted to have the support of three terrific investors as we increase our market share and continue to provide the best technical support experience possible for our customers.”

iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization.

“As consumer technologies grow in sophistication, consumers will be seeking the kind of home IT support services – including remote services offered by companies such as iYogi – to help them solve their most complex problems,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “In primary research, we found more than one-third of consumers are willing to pay for competent and professional remote support services, and 60% express a strong interest in software solutions – what we refer to as ‘PC Dashboards’ – that automate many basic PC performance enhancement and troubleshooting features, solving many PC-related problems before they even are noticed by end-users.”

iYogi had previously raised $3.1 million in Series A financing from Canaan Partners and SVB in April of last year. “iYogi is one of the most promising investments for Canaan Partners,” said Alok Mittal, managing director of India at Canaan Partners. “Third-party, vendor-independent technical support is an exciting new service category, witnessing explosive growth. Customers are looking beyond the traditional vendor-provided support to remote channels for better problem resolution, faster service, and greater overall satisfaction. iYogi has created an incredible value proposition and price offering for its customers that is hard to beat.”

”Several next generation outsourcing companies from India are delivering a range of personal offshoring services for individuals and small businesses in the U.S. including online tutoring, tax preparation, remote executive assistance and research services,” said Suresh Shanmugham, managing director of SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank. “iYogi has leveraged the technical skills available in India along with process expertise to scale as a global technical support provider for millions faced with increasingly complex technology”.

About SAP Ventures
SAP Ventures invests in innovative and disruptive software and services companies globally. We pursue opportunities across all stages for outstanding financial return. Our goal is to bring substantial benefit to all parties by facilitating interaction between portfolio companies and SAP and its ecosystem of customers and partners. SAP Ventures has a successful track record of building industry-leading companies by partnering with outstanding entrepreneurs and top-tier venture capital firms since 1996. For more information, visit www.sapventures.com.

About Canaan Partners

Canaan Partners is a global venture capital firm specializing in early-stage information technology and life sciences companies. Founded in 1987, Canaan Partners has $2.4 billion capital under management and has invested in more than 240 companies, completed 63 mergers and acquisitions, and brought over 50 companies public. The firm catalyzes the development of innovative mobile, Internet, CleanTech, networking, semiconductor, enterprise software and services, biotechnology and medical technologies to build next-generation market leaders. Canaan was an early investor in Acme Packet (APKT), Aperto Networks, BharatMatrimony.com, Blurb, DoubleClick (DCLK), ID Analytics, Match.com and SuccessFactors, along with dozens of other market-leading companies. Canaan is headquartered in Menlo Park, California and also has offices in Connecticut, India and Israel. For more information visit: www.canaan.com.

SVB India Capital Partners Fund and Silicon Valley Bank

SVB India Capital Partners Fund is a $54 million equity fund that is focused on companies and co-invests across industries and stages with top-tier venture capital firms. Silicon Valley Bank is the premier commercial bank for emerging, growth and mature companies in the technology, life science, private equity and premium wine industries. Founded in 1983 and headquartered in Santa Clara, Calif., the company serves clients around the world through 27 U.S. offices and five international operations. Silicon Valley Bank is a member of global financial services firm SVB Financial Group, with SVB Analytics, SVB Capital, SVB Global and SVB Private Client Services. More information on the company can be found at www.svb.com.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support for $119.99 per year, iYogi now boasts more than 50,000 customers. The company employs 450 professionals servicing customers in the U.S., U.K., Canada fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

The information contained herein is subject to change without notice. iYogi shall not be liable for technical or editorial errors or omissions contained herein.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
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Error Code 10: Device Cannot Start

The day before yesterday, i talked to a cousin that was having problems with his dvd drive. Windows didn’t show it in explorer and in device manager there was this error: Device Cannot Start (Code 10).

Then, i remembered having to face this problem more than once before. I offered my help as usual and the problem was solved. I thought of posting about it just in case someone needs a quick fix for it.

This problem can have many possible causes. The most common ones are that programs for burning or ripping, like Nero, AnyDVD and others sometimes left drivers installed when they are removed.

The first solution is to re-install the program. About a year ago, AnyDVD caused this, so re-installing it would solve the problem, same with some old versions of Nero. Try this to see if a program you installed/uninstalled was the cause.

The other solution involves deleting two registry entries and restarting your computer. It works for XP and Vista.

• Open the Windows Registry Editor. Type regedit in the Run box of the Start Menu.
• Navigate to this path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
  Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
• Go to File and choose Export. Then select Selected Branch and save this in case you run into a problem. You will be able to restore these values if something goes wrong.
• Right click these two entries and delete them. UpperFilters and LowerFilters. If you only have one of them there, don’t worry, delete it.
• Restart you computer. You should be able to see and use your CD-DVD drive again.

In case deleting the key causes you more trouble or conflicts, double click the file you saved and restart Windows. The entries will be restored as they were before deleting them.

How to uninstall Windows Vista

There are many people who face a lot of problems is uninstalling Windows Vista, so I decided to post a Guide on How to Uninstall Windows Vista...

This work when both the OS : Windows XP and Vista are installed.

Start Windows XP, and Install VistaBootPro. Once you launch Vista Boot Pro Go to Manage OS Entries and then select the Microsoft Windows Vista entry. Click on the Delete button and confirm that you want to delete Windows Vista from the BCD Registry.
Now close VistaBootPro.Now Go to RUN(Windows key + R) and type in compmgmt.msc
From the left side menu select Disk Management. You will be able to see all your partitions.Select the one which have Windows Vista Installed , right click and Format.
It will ask for new Volume name and File system (NTFS Preferred).You will receive a warning. Click on OK and proceed.When you have finished with this Windows Vista will no Longer exits..

Windows Vista Registry Repair

Vista registry repair helps in keeping your Windows Vista safe and free from various types of vulnerabilities that are caused by erroneous Windows Registry. But, the very first question, in this regard may come to your mind is why you need of Vista registry repair, as Vista, like the previous versions of Windows, offers an efficient Vista registry storage and maintenance. Vista stores and maintains the registry information whenever there is installation or uninstallation in your system or there are some changes in the system settings or the different hardware or software configurations in the system. However, errors began to flood your system registry after you use your Vista for a considerable period of time. The main reason behind this can be identified as the overflow of registry entries in your system, and this is generally caused by continuous use of Windows Registry, incomplete installation and uninstallation processes and various spyware keys. These problems gradually affect the performance of your system and soon your system starts responding very slowly.

To overcome such a situation, you need to repair your Windows registry and for this a registry cleaner for Vista is a must. The registry cleaner enables you to remove the various inconsistencies in the Windows Registry which helps in enhancing the performance your system. The primary function of the registry cleaner is to scan your Windows Vista efficiently and effectively, and delete the various unnecessary entries in the Windows Registry. A good registry cleaner always offers registry backups before deleting the unused registry entries so that whenever you need any particular registry entry in the near future, you can restore immediately. It also deletes the registry entries made by spyware and adwareprograms to provide network security to some extent. So, by performing Vista registry repair, you can keep your Windows registry up-to-date and also schedule, backup and restore the registry according to your convenience. In other words, Vista registry repair offers you to extract the maximum efficiency from your system and keeps your system safe from various spyware and adware

Windows Vista Repair Options

Windows Vista does not contain a Recovery Console, therefore doing a repair install like that we are familiar with in Windows XP is not possible. Instead, if you need to replace the operating system, you either have to re-install Vista from scratch, or else re-image the drive from a backup source created using the Windows Vista Backup Status and Configuration application. this then effectively replaces the current copy of Windows Vista with a shadow copy you backed up previously.

This backup option is the only one provided by Windows Vista. of course there are other ways of imaging your hard drive, but these require the user to purchase a third party application.

Of course, re-imaging is one option. If, however, you are simply experiencing startup problems or perhaps you cannot readily access your system and need to do a system restore, then you need to look at Windows Vista's Repair Your Computer options.

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.

Windows Installation Disk

NOTE : With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the following set of recovery options

* Startup repair - This automatically fixes problems that are preventing Windows from starting

* System Restore - This will Restore Windows to an earlier point in time

* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)

* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors

* Command Prompt - This opens a Command Window

15/ Click on the Option you require and follow the onscreen prompts

Pre-Installed Options

NOTE: If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Vista Backup

Although vista has been criticized a lot people are really starting to notice that Windows Vista has many great features that XP did not have with it. One such feature is the Windows Vista backup and restore center. With the backup center you can schedule an automatic backup to run whenever you want. It is recommend you use an external hard driver just in case your main one crashes.

Because most systems do not ship with a Windows Vista CD anymore it is also important that you create a full backup of your computer as well. By creating a full image backup you will not have to re-install any programs or re-do your system settings in case of a computer crash. This will save you many hours of frustration.

Now for the bad news! Only Windows Vista Business and Ultimate have the full image backup features. The rest do still have a backup but it will only take care of documents and not the programs or operating system. All is not lost however. Many companies such as HP have a one time image back that you can use. We will attempt to go over the different backup methods in the article and give you multiple options so you can choose what works best for you. Having a full image backup is a must! You will hate your self later on if you do not do this.

(HP only) To use the HP One time image backup simply click the Windows start button and browse to the “PC Help and Tools” folder. Then select “Recovery Disc”. This will create a full backup of your computer including programs. Keep the discs in a safe spot and read on for further info.

The Windows Vista Backup features for the Business and Ultimate addition are easy to use. Simply click the windows start button and in the search box type “backup” There you will see the backup and restore function. Simply open it and create a full system backup. This will be your recovery image. Do this at least every 6 months so you have a new fresh copy of your system.

For the rest of you use the above method but you will notice you can not create a full backup image. You should still create and schedule a backup of “My Documents” and any other files you have on your system. I would set the backup to run once a week.

Windows Vista Copy Protection Cracked

More than a year after Windows Vista was introduced, hackers have finally developed a clean crack of Windows Vista. There have been a variety of workarounds for Vista's copy protection before now, but this is the first time someone has figured out a way to install a cracked version that would pass all of Microsoft's various anti-piracy checks. It seems that certain OEMs found the activation process too burdensome and persuaded Microsoft to provide them with a way to bypass it in order to save their own customers the hassle. Hackers figured out how to activate this special "no activation" mode on cracked copies of Vista. I think this is one of the biggest reasons copy protection schemes fail: they almost always creates serious inconveniences for customers, and irritating customers hurts the bottom line. Companies may talk a tough line about fighting piracy, but when push comes to shove, they're not willing to cut off their own nose to spite their face by insisting on enforcing a copy protection scheme that would put their product at a disadvantage in the marketplace.

Of course, the obvious question is why companies implement copy protection schemes in the first place if they invariably wind up compromising them. The reason, I think, is that these trade-offs are almost never made explicit to corporate decision makers ahead of time. When the copy protection plan is being pitched to management, its developers only talk about how great it will work. Only later, once it's actually being implemented, do people start noticing that it will also cause a lot of problems. But by that time, the copy protection system is too far along the development process to be canned, so instead exceptions are added. These exceptions prevent the copy protection system from crippling the product, but they also undermine its effectiveness as an anti-piracy measure. So customers have to deal with annoying restrictions and the product still gets pirated.

Install and Uninstall Additional Fonts in Vista

Install a Font:

1. Go to Start
2. Select Control Panel
3. Select Appearance and Personalization
4. Select Fonts
5. Select File (if the File option is not visible, press the ALT key on your keyboard)
6. Select Install New Font
7. Select the drive where the fonts you are trying to add are located
8. Select eh folder where your downloaded fonts are located
9. Select the font that you would like to install
10. Select Install

Uninstall a Font:

1. Follow steps 1 - 4 above
2. Select eh font that you would like to uninstall (to select multiple fonts, hold down the CTRL key then click each individual font)
3. Select File
4. Select Delete

For any short of help and assistance on Windows Vista visit Computer Support

Repair the corrupted Vista Bootloader in a dual-boot configuration

Once you install any older version of Windows the Windows Vista no longer starts and only the older version starts.This happens because older versions of the Windows OS are incompatible with the new Windows Vista startup method. Windows Vista uses a new Boot Configuration Database (BCD).

Now follow these steps to solve that problem :


Use Bootsect.exe to restore the Windows Vista MBR and the boot code that transfers control to the Windows Boot Manager program.

This can be done by typing the following command at a command prompt:

Drive:\boot\Bootsect.exe /NT60 All

Here Drive is the drive where the Windows Vista installation media is located.

For online technical support and computer repair you can visit Computer Support

How to enable or disable Windows Vista Features

To Optimize vista up to your level of comfort and have a control for what to install and what not to have on the system (uninstall). Here is the guide to help you out to do so.

To access the Vista Features screen you should follow these steps:

1. Click on the Start button to open your Start Menu. The Start button looks like this:
   
   
2. When the Start Menu opens click on the Control Panel menu option.
   
   
3. When the Control Panel window opens click on the Uninstall a program option option under the Programs category. This option is shown by the arrow in the image below. If you are using the Classic View of the Control Panel, then you would double-click on the Programs and Features icon instead.
   
   
   
   
   
4. You will now be presented with the Programs and Features screen, or Uninstall or change a program screen, as shown in the image below.
   
   
   
   
   To access the Windows features screen you need to single-click on the option labeled Turn Windows features on or off as designated by the arrow in the image above.
   
   
5. Windows Vista will now ask for your permission to access the Windows Vista Features. You should click on the Continue button to give this permission.
   
   
6. The Windows Vista Feature List window will now open displaying all the Features available for your version of Vista. An entry can be a single feature or a feature with sub features. When enabling features that have sub features it is possible to only enable those sub features that are required by you. This enables you to finely tune how you want Vista to operate.
   
   
   
   
   Next to each feature is a box that can have three states. If the checkbox is checked that means that the feature, and all of its subfeatures if it has any, are enabled. If the box is filled with a solid blue color, then that means that some subfeatures of this feature are enabled but not all of them. If the checkbox is empty, then that feature and none of its subfeatures are enabled.
   
   To enable a feature, simply put a checkmark next to the feature name. To disable a feature simply remove the check from the feature or one of its subfeatures. When you are happy with how you disabled and enabled the features, you should click on the OK button to save these changes.

Now that you know how to access the Windows Vista Feature List and to activate and disable features you can control what programs and capabilities are available to you when using Vista. For a description of each feature, if they are enabled by default, and whether or not you need it, please read Windows Vista Feature List.

Info extracted from its source at bleepingcomputer